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University Certificate Programs For Customer Contact

Tailored For Contact Center Teams

University Certificate Programs For Customer Contact

Tailored For Contact Center Teams

The only off-the-clock solution that supports your business priorities and KPIs.

  • Fully covered by your existing tuition assistance benefit
  • Loved by frontline teams: +50% voluntary participation after hours
  • 1:1 coaching & college-credit programs tailored to your business priorities

Enhanced CX for your customers. Cost savings for your company. College credentials for your team.

University Certificate Programs For Customer Contact

Tailored For Contact Center Teams

University Certificate Programs For Customer Contact

Tailored For Contact Center Teams

The only off-the-clock solution that supports your business priorities and KPIs.

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College Credit Programs

For Financial Services Contact Center Teams

 

The unlock is in our ability to offer college credit programs, tailored to customer contact roles and your business priorities and KPIs, like FCR & CSAT.

Pathstream university certificate programs for customer contact are backed by Emory University Continuing Education and are eligible for tuition assistance
Pathstream university certificate programs for customer contact are backed by Texas A&M University Reynolds & Reynolds Sales Leadership Institute Mays Business School and are eligible for tuition assistance
Pathstream university certificate programs for customer contact are backed by New York University Tandon School of Engineering and are eligible for tuition assistance

Backed By Top-Tier Universities &
Eligible For Your Company's Tuition Assistance Benefit

The Only Off-The-Clock Solution

To Uplevel Contact Center Teams

The unlock is in our ability to offer college credit programs, tailored to customer contact roles and your business priorities and KPIs, like FCR & CSAT.

A parachute icon above the heading “Off-The-Clock Format,” talking about how Pathstream university certificate programs build capability without pulling reps off the floor.

Off-The-Clock Format

Builds capability without pulling reps off the floor.

A star icon above the heading “Using Existing Tuition Assistance,” talking about how Pathstream university certificate programs are paid for with company tuition reimbursement programs.

Uses Existing Tuition Assistance

Paid for with company tuition reimbursement programs.

A blocks icon above the heading “Fast, Low-Lift Rollout,” talking about how Pathstream university certificate programs require no integrations, contracts, or IT involvement.

Fast, Low-Lift Roll Out

No integrations, contracts, or IT involvement needed.

Trusted By Fortune 100 Companies

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Proven Performance

 

Woman holding a keyboard to represent how university certificate programs for customer contact from Pathstream lead to better performance, like improving FCR by 14%.
Better Performance
7-12% Increase In FCR
Thanks to agent experience solving tougher cases.
Contact center employee talking into a headset to represent how Pathstream university certificate programs for contact center teams result in happier customers.
Happier Customers
22-35% Increase In Sales
Improved FCR means more satisfied customers.
Smiling contact center employee looks into camera to represent how leaders and reps supported by Pathstream programs stick around longer and boost team retention.
Longer-Tenured Teams
23-58% Reduction In Attrition
Supported leaders & reps stick around longer.

Get Your Team Started Today Using Your Company's Tuition Assistance

Triple the coaching and professional development your non-exempt team gets by energizing them to tap into off-the-clock hours (without triggering additional compensation).

It's uniquely possible with our university-credentialed programs designed for contact center teams and tailored to your business priorities and KPIs.