Need To Boost FCR & CSAT Performance?

Imagine turning your middle 60% into high performers.

It would have a massive impact on the FCR & CSAT scores.

Enhanced CX for your company.

College credit for your team.

Only From Pathstream.

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Eligible For Your Company's Tuition Assistance Benefit

Backed By Top-Tier Universities

Frontline Leaders Forced To Do More With Less?

Frontline leaders are the linchpin of financial services contact centers, but they’re rarely prepared for their roles.

That’s why the Leadership & Management Certificate program for customer contact leaders was created.

It’s a unique, off-the-clock opportunity to uplevel frontline leaders.

Off-the-clock delivery (zero floor-time impact)
Covered by company's tuition assistance
Tailored to your KPIs
Includes unlimited 1:1 professional coaching

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No Time To Lift Your Contact Center Metrics?

Pathstream is the only off-the-clock option to uplevel financial services contact center teams.

The unlock is in our ability to offer college credit programs, tailored to customer contact roles and your KPIs, like FCR and CSAT.

Off-The-Clock Format

Team members engage with Pathstream on their own time.

Tuition Assistance Eligible

Uses existing benefits. No new budget line required.

No PII Or Contract Required

Team members opt in using tuition assistance, so no contracts, vendor approvals, or IT lift are needed.

Expect More Than Half Your Team To Participate.

Your team will love it, because they’ll earn college credit and credentials from top universities like Texas A&M and NYU.

They’ll also get access to unlimited 1:1 professional coaching, and feel equipped to succeed as financial services contact center professionals.

Off-The-Clock Format

Team members engage with Pathstream on their own time.

Tuition Assistance Eligible

Uses existing benefits. No new budget line required.

No PII Or Contract Required

Team members opt in using tuition assistance, so no contracts, vendor approvals, or IT lift are needed.

SCHEDULE A DEMO

Trusted By Fortune 100 Financial Services Teams

Need Performance Gains Without More Headcount?

Better Performance

+14% FCR

Thanks to agent experience solving tougher cases.

Happier Customers

+22% CSAT

Improved FCR means more satisfied customers.

Longer-Tenured Teams

+93% Retention

Supported leaders & reps stick around longer.

SEE WHAT'S WORKING
FOR TEAMS LIKE YOURS

Want To Support Your Team & Your Numbers?

Your company can offer its contact center team members college-credit certificate programs tailored to their roles and your needs.

It’s a win-win that brings out the best performance in each team member, while rewarding them with credentials they value.

Your Company Tuition Assistance Program Is All You Need To Get Started

Offer college credit programs from top-tier universities like Texas A&M, Emory, and NYU.

SCHEDULE A DEMO

Pathstream collaborates with top-tier universities like Texas A&M, Emory, and NYU to design college-credit certificate programs specifically for non-exempt frontline teams.

We partner with Fortune 100 financial services customer contact teams to tailor the programs and professional coaching to your roles and business priorities.

Programs are uniquely delivered off-the-clock and covered by existing tuition assistance

REQUEST INFORMATION